Returns & Refund Policy

Because Chun Paan primarily provides digital access and tracking-related services, traditional physical returns may not apply to every purchase. Refund eligibility depends on the product or service purchased, its activation status and applicable law.

01Refund Requests

Please contact us within 7 calendar days of the relevant payment if you believe you were charged incorrectly, made a duplicate payment, could not access the purchased service due to a verified technical issue, or received a materially different service from the one described.

02Eligible Refunds

• Duplicate or clearly incorrect charges.
• A paid service that Chun Paan was unable to activate or deliver.
• A verified technical failure that prevented reasonable use and could not be resolved.
• Any refund required under applicable consumer protection law.

03Non-Refundable Situations

• Change-of-mind requests after a digital service has been activated or substantially used.
• Requests made after the stated request period, except where required by law.
• Problems caused by unsupported devices, unavailable connectivity or third-party services outside our control.
• Suspension or termination resulting from misuse or violation of applicable service terms.

04Physical Devices or Equipment

If a physical tracking device or other product is supplied, contact us before returning it. The item should be returned with its supplied accessories and proof of purchase. Damage caused by misuse, unauthorized modification or ordinary wear may not qualify. Any separate warranty terms supplied with the device will also apply.

05How to Request a Refund

Send your name, contact details, payment date, amount, transaction reference and a short explanation of the issue. Do not send passwords, full card details, PINs or one-time verification codes.

06Review and Processing

We will review the request and may ask for reasonable supporting information. Approved refunds will normally be returned through the original payment method. Processing time can vary depending on the payment provider or bank.

07Cancellations

Where recurring services are offered, cancellation stops future renewals but does not automatically refund a period already activated or used, unless required by law or agreed otherwise.

08Applicable Rights

This policy does not limit any mandatory rights available to you under applicable consumer law. Where such law provides stronger protection, that protection will apply.